Shipping

Monday to Friday, wines will be dispatched on the same day. Orders placed after 3pm or on weekends will be dispatched on the next business day. You will receive tracking details by email once your order has been shipped.

Afraid not. Because 3sixty2 is alcohol, it can only be shipped to a residential or business address.

$8.00 non rural delivery

$13.00 rural delivery

Damn. We are very sorry to hear. Please, email us at alice@3sixty2.com with your order number in the subject header to speed up the process, and a photo for our insurance, and I will send a replacement ASAP. 3sixty2 covers the delivery insurance for you so other than the photo evidence, it will not cost you anything extra - just time and we are so sorry about that.

Your wines will be shipped in our 3sixty2 boxes made from cardboard and the closure is made from FSC certified closure. Our boxes are designed for domestic transport.

Yes. Reducing the carbon footprint is important to us.

First, get mad at us. Second, please excuse us because we are only human and we know this should not have happened. Lastly, email us at alice@3sixty2.com and I'll fix this straight away for you.

Once your order has been shipped you will receive an e-mail with the track and trace information from the carrier.

Returns and exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Email alice@3sixty2.com for more information.

Firstly check your bank account again. Secondly, contact your credit card company, it may take some time before your refund is officially posted. Last resort, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at alice@3sixty2.com.

Unfortunately not. Only regular priced wines may be refunded.

That's so sad. To return your order email us at alice@3sixty2.com with your order number in the subject line to expedite the process. Wines pr products that have been opened cannot be returned.

Sustainability

When a business offsets (or sequesters) more carbon than they emit. We’re currently carbon-negative – and very proud of it. We measure, reduce and offset more than 200% of our carbon emissions, for every single bottle produced. 

 We’d love to be naturally carbon negative, but that’s an ongoing journey (and one that requires everyone’s input). To make this happen, we’d need our suppliers – all of them – to be naturally carbon-negative too. Which, for some industries (like transportation) isn’t technologically possible. Yet. Our suppliers are amazing, but sometimes their suppliers, the global big-dogs, are the ones not stepping up. As a tiny island down the bottom of the map, we don’t have a lot of say when it comes to these guys. But, we’re trying. We’ll never stop trying.

And then there’s the Paris Agreement, which sadly doesn’t count our carbon sequestration. But that’s ok, it’s not all about being counted. As a little (but mighty) business, we’re proud of our natural resources, out there doing their carbon-fighting thing. We just get on with it, by offsetting our emissions in other ways. It’s double the work, but we’re ok with that. We’ve got the bigger picture in mind.

Sustainable Winegrowing New Zealand certification programme (SWNZ) is an industry-wide certification programme led by New Zealand Winegrowers.

Sustainable Winegrowing NZ™ is widely recognised as a world-leading sustainability programme and was one of the first to be established in the international wine industry in 1995.

SWNZ launched in 1995, as a programme based on continuous improvement and adherence to standards that ensures members meet international guidelines for sustainability practices in the vineyard and winery.

The programme was elected by grape growers across the country, followed by wineries with the establishment of sustainable winery certification standards in 2002.

Today, 96% of New Zealand’s vineyard producing area is SWNZ certified, with another 10% operating under recognised certified organic programmes.

Over 90% of the wine produced in New Zealand is processed in SWNZ certified facilities. This level of industry-wide participation in a sustainability scheme is a massive point of difference for wine produced in New Zealand. SWNZ certifies all parts of the production chain including vineyards, wineries, bottling facilities, and brands.

Auckland, New Zealand. Glass is one of the world’s most sustainable packaging options, made from natural ingredients and recyclable again and again. Visy have committed to increasing the recycled glass content in the manufacture of every new container to 70% on average over time. Every increase in recycled glass used in production, results in reduced carbon emissions and reduced energy use.

CarbonClick is a New Zealand company, leading the fight against climate change. This sustainability-powerhouse enables businesses to purchase carbon credits, by supporting projects that positively impact the environment (like wind farms or reforestation).

3sixty2 isn't certified organic, but we work hard to use sustainable certified grapes. The vineyard is managed by a young manager who developed the block organically, but is now operated under SWNZ.

Our wines

Wine collectors either cellar their wine at home or in public storage.

If you do not have a suitable wine cellar, then a wine fridge is a practical way of storing wine at home and are designed to store bottles at the optimal temperature for long-term maturation.

The most valuable cellaring tip is to keep your wine in a steady, cool environment and to avoid significant temperature fluctuations. A constant temperature of 18°C (or less) is better for your wine than 14 to 26°C over a year. Ideal cellaring conditions should be dark and still (free from movement).