Shipping & Returns

We aim to deliver a quality product, but if for any reason you are unsatisfied with your purchase please contact us so we can resolve the issue as swiftly as possible.

 

SHIPPING RATES AND DELIVERY TIMES

3sixty2 partner with Toll NZ, and through that have an extensive courier reach. Two delivery options are available:

STANDARD: Delivery within 1-3 days (Monday-Friday) $8.00

RURAL: Delivery within 2-4 days (Monday-Friday) $5.00 additional

Free delivery over $100.00. Excludes rural delivery fee. 

All prices are in $NZ and include GST.

 

HOW CAN I TRACK MY ORDER?

Of course! A tracking number and URL will be emailed to you once your order has been collected. Or use TRACK MY 3SIXTY2 ORDER and type in your tracking code.   

 

TERMS AND CONDITIONS

By using this site you agree that you are 18 years or over. It is illegal to make false declaration of age in order to purchase liquor. No deliveries are made to P.O Box addresses. We cannot accept responsibility for delivery to unattended addresses. 

 

SIGNATURE UPON DELIVERY

Only persons over the age of 18 are able to sign and receive orders from us. This is in accordance with the Sale and Supply of Alcohol Act 2012.

If you’re lucky enough to look under the age of 25 the courier will ask to see valid ID. If the receiver is under the age of 18 or does not have valid ID the parcel will be returned to the depot for further instruction.

  

INSURANCE

All goods are insured up until the point of delivery. All deliveries in New Zealand are by courier and direct to your door.


CAN I CHANGE MY ADDRESS?

If you’ve accidentally entered the wrong address, please email alice@3sixty2.com before 3pm of the day of purchase, with the order number and new preferred delivery address. I can change it before the courier arrives.

 

RETURNS

If a wine you have purchased is in some way faulty, we will replace it upon your request. Any breakages or shortages should be reported to alice@3sixty2.com within 24 hours of wine being delivered and a replacement will be dispatched straight away. We do not accept returns on change of mind purchases so please choose carefully. We can only process returns for product purchased from www. 3sixty2.com. If a you have purchased your product from a retail store or another website, they should contact them direct. For stockist contact details please visit our store finder