Shipping & Returns

We aim to deliver a quality product, but if for any reason you are unsatisfied with your purchase please contact us so we can resolve the issue as swiftly as possible.

 

SHIPPING RATES AND DELIVERY TIMES

3sixty2 work with Toll NZ, and through that have an extensive courier reach. Two delivery options are available:

STANDARD: Delivery within 2-3 days (Monday-Friday) $8.00

RURAL: Delivery within 3-8 days (Monday-Friday) $5.00 additional

Free delivery over $100.00. Excludes rural delivery fee. 

All prices are in $NZ and include GST.

 

HOW CAN I TRACK MY ORDER?

Of course! A tracking number and URL will be emailed to you once your order has been collected. Or use TRACK MY 3SIXTY2 ORDER and type in your consignment number.   

 

TERMS AND CONDITIONS

By using this site you agree that you are 18 years or over. It is illegal to make false declaration of age in order to purchase liquor. No deliveries are made to P.O Box addresses. We cannot accept responsibility for delivery to unattended addresses. 

 

SIGNATURE UPON DELIVERY

Only persons over the age of 18 are able to sign and receive orders from us. This is in accordance with the Sale and Supply of Alcohol Act 2012.

If you’re lucky enough to look under the age of 25 the courier will ask to see valid ID. If the receiver is under the age of 18 or does not have valid ID the parcel will be returned to the depot for further instruction.

  

INSURANCE

All goods are insured up until the point of delivery. All deliveries in New Zealand are by courier and direct to your door.


CAN I CHANGE MY ADDRESS?

If you’ve accidentally entered the wrong address, please email alice@3sixty2.com before 3pm of the day of purchase, with the order number and new preferred delivery address. I can change it before the courier arrives.

 

RETURNS

If a wine you have purchased is in some way faulty, we will replace it upon your request. Any breakages or shortages should be reported to alice@3sixty2.com within 24 hours of wine being delivered and a replacement will be dispatched straight away. We do not accept returns on change of mind purchases so please choose carefully. We can only process returns for product purchased from www. 3sixty2.com. If a you have purchased your product from a retail store or another website, they should contact them direct.

 

CONTACTLESS DELIVERIES

We are sure you are aware of the New Zealand Government's COVID-19 announcements.

We have been here before but as always, our number one priority is  keeping our people, our teams, customers and the community safe.

I want to share a quick update on Toll's response, and how we are following the New Zealand Government's recommendations to protect our people, customers and the community

STEPS TOLL ARE TAKING
Toll recognise the trust customers place in them when they deliver to your home or workplace. They’re taking additional precautions for their team members who keep their network moving, including:

  • Reminding teams about how to stay healthy, including practising frequent hand washing and physical distancing.
  • Regularly cleaning workplaces, vehicles and delivery equipment such as scanners
  • Encouraging team members to monitor their health and seek medical attention if they develop flu-like symptoms. Any team member who reports or displays flu-like symptoms will be asked to stay home.
  • Supporting teams to follow travel advice and quarantine practices as directed by local authorities.
  • Supporting office teams to work from home when available. 
  • Mandatory face masks throughout Alert Level 2 & Alert Level 3.

 

PROOF OF DELIVERY PROCESS
Toll will be implementing contactless delivery while at Alert Level 2 and above. Toll will not require signatures for most of our deliveries to keep our team, customers and the community safe.

Toll New Zealand COVID-19 Service Update

Service Disruptions
Please do not send parcels to Auckland business addresses that are closed for Level 3. If Alert Level 3 is extended, Toll may need to return the items to you (at your expense).

We are aware of massive delays on the Auckland borders, particularly the southern border. The police and Waka Kotahi have been working to make the checkpoint layouts work as well as they can for freight in particular but delays are expected for any orders Auckland and North.  For orders South of Auckland, under level two delays should be minimal. 

 

CUSTOMER SERVICE
3sixty2 will continue to dispatch wine safely and contactless from Havelock warehouse. Please be patient. Our courier drivers are keeping the small business economy going and things do take longer when rigid safety processes are put in place.
 
As always, thank you for your patience and understanding. I hope you are keeping safe and well.

Kia kaha,

Alice